FAQ

How do I apply for an online account?
• Apply for an online account at www.capstoneimaging.com
• Click on “Apply for New Account”
• Fill out all required forms and Fax it to us.
• Your Login ID and Password will be emailed to you within 24 hours

Can I change my password once I receive it?
• Yes! In fact, we recommend that you change your password once you’ve been emailed your login ID and password

How will I know if an item is in stock?
• When you add an item to the cart, it will tell you if the item is available or backordered.

Will I be contacted if an item I ordered is out of stock?
• Yes. Your sales representative will notify you via phone or email.

I need help with the website. Who should I contact?
• You can contact your sales representative or send us an email at web@capstoneimaging.com

How current is the information online?
• Capstone Imaging’s e-Commerce Website is a live program. All information is continuously updated.

Who do I contact if I ordered a wrong item?
• Please email our Returns Department at rma@capstoneimaging.com immediately and follow our Returns Policy. Click here to view our Returns Policy

May I add/delete an item after submitting an order?
• Unfortunately, once an order has been submitted, you may not add/delete an item online. You may call and cancel the item ONLY if the item has not been ordered by our Purchasing Department and/or the item has not been packed and/or shipped yet.